Client Bureau -

Resource library

Find the standard, guide, or workflow you need.

Direct guidance for client checks, public records, ratings, contracts, evidence, responses, payment recovery, and Florida lien workflows.

Check a ClientRating methodology

Resource library

Find the answer by the decision you need to make.

Start with search and profile guidance, then move into documentation, response, payment, or Florida-specific workflows.

Learn the Platform

How It WorksSearch, decide, document, and resolve.Platform OverviewThe complete Client Bureau system for checking clients and protecting jobs.Client Rating MethodologyHow client ratings, risk levels, and confidence are presented.Business & Trade RatingsHow public contractor and subcontractor profile ratings are calculated.PricingPlans for contractors, service businesses, teams, and enterprise review.Mobile AppDownload the Android contractor app and review mobile workflows.EnterpriseTeam workflows, moderation controls, and account support.Client ScreeningCheck clients before scheduling labor, materials, or deposits.Contractor VerificationUnderstand public contractor trust profiles, claim status, and business verification context.Subcontractor Payment ChainDocument GC/sub relationships, scope, retainage, pay applications, and trade evidence.Evidence PrivacyLearn what evidence stays private and what public evidence labels can show.Response and Correction RightsReview response, dispute, correction, claim, and resolution paths.Contract TemplatesCreate agreement packets and e-signature workflows.Florida Agreement StarterUse a Florida-aware starter packet for scope, payments, change orders, and review prompts.Change OrdersDocument scope changes before extra work starts.

Report and Response Rules

Report PolicyStandards for contractor-submitted public summaries.Dispute PolicyClient response, correction, and resolution paths.Moderation PolicyHow approved public content is reviewed.Client ResponseSubmit a response, dispute, correction, or resolution update.

Databases and Records

Client DatabaseBrowse approved client, homeowner, property owner, and customer profiles.Contractor DatabasePublic contractor and service-business profile records.Subcontractor DatabasePublic subcontractor and trade professional records.Recent ReportsApproved public client-report context.Non-Payment ReportsModerated reports involving payment issues.Florida ProfilesSEO-visible public profiles by market.Orlando ProfilesApproved public client profiles in the Orlando market.All Public DatabasesUnified profile view across clients, contractors, and subcontractors.Business ProfilesPublic contractor and service-business trust profiles.Industries and TradesBrowse Client Bureau pages by audience, trade, and service category.ContractorsClient Bureau for contractor workflows.SubcontractorsTrade crews, payment-chain records, and contractor relationship context.RoofingClient checks and protection workflows for roofing contractors.ElectricalClient checks and payment-chain context for electrical contractors.Homeowner Won't Pay GuidePrivate documentation and recovery steps for overdue invoices.

Responsible use

Built for documented business decisions, not public shaming.

Contractors can document positive experiences, payment concerns, dispute context, and resolution history. Public records stay limited to approved summaries and neutral response paths.

Review report standards

Common questions

What should contractors read first?

Start with How It Works, Client Rating Methodology, Business & Trade Ratings, and Report Policy to understand search, ratings, moderation, and public reporting standards.

Can clients respond to a public profile?

Yes. Clients can submit a response, dispute, correction request, or resolution update for moderation before public display.

How are subcontractor profiles different from contractor profiles?

Contractor profiles focus on customer-facing business reliability. Subcontractor profiles focus on trade scope, GC/sub relationships, payment-chain context, evidence readiness, and claim or correction rights.

Are private emails, phone numbers, and evidence files public?

No. Public pages do not display private contact identifiers, street addresses, staff-only review notes, or raw evidence files.

Need the shortest path?

Start with a client search, then document the job if the record matters.

Client Bureau keeps the path simple: check, decide, document, respond, resolve, and protect the business record.

Check a ClientReport a Client Experience