Client Bureau -
Rating methodology

How the Client Bureau Rating turns reports into cautious business context.

The rating is a context signal based on moderated reports, evidence indicators, response history, reported balance status, positive reports, and resolution information.

Check a ClientReport standards

A decision aid, not a verdict.

Scores help contractors understand reported payment and dispute context, but they do not replace contracts, deposits, communication records, or business judgment.

Range

0-100

A profile context signal, not a legal finding or consumer credit score.

Inputs

Moderated

Approved reports, evidence context, responses, disputes, and resolutions.

Fairness

Balanced

Positive reports and resolution updates can improve public context.

Privacy

Protected

Raw evidence and private identifiers are not part of public scoring pages.

Score range

Ratings are interpreted with report count, confidence, disputes, and resolution status.

A profile with several approved reports, evidence summaries, response history, and resolution updates carries more context than a single new submission.

90-100

Strong client history

75-89

Good client history

60-74

Moderate caution

40-59

Elevated caution

0-39

High caution

No reports

Limited history

Payment reliability

Reported unpaid balances, payment status, paid-in-full context, and unresolved amounts influence payment reliability.

Dispute activity

Active responses, disputes, correction requests, and moderation notes add context without declaring either party correct.

Evidence confidence

Evidence is reviewed privately. Public pages may summarize evidence types without exposing invoices, contracts, files, emails, or phone numbers.

Resolution history

Paid, settled, resolved, or admin-verified updates can improve context because outcomes matter alongside the original report.

Approved report categories

Late payment, non-payment, chargeback, positive experience, and resolution categories carry different weights after moderation.

Report volume and recency

Multiple approved reports can increase confidence. Newer reports and resolved items are weighed with additional context.

Positive reports

Approved positive experiences and would-work-with-again reports help profiles avoid one-sided presentation.

Public response context

Client responses, disputes, corrections, and resolution updates can add important context after moderation.

Confidence matters

Report count, evidence summaries, dispute status, response history, and last updated date help contractors understand how much context supports the rating.

Responses can add context

Approved client responses, corrections, disputes, and resolution updates can appear publicly to make the profile more complete and fair.

What the score is not

The rating is not a legal finding, consumer credit score, payment enforcement decision, accusation, or guarantee of future behavior.

Use the score responsibly

Search the profile, read the context, and decide the terms that protect your business.

A rating is most useful when paired with contracts, deposits, change orders, communication records, and your own judgment.

Check a ClientHow Client Bureau Works