Score methodology
How the Client Bureau Score is interpreted.
The score is a contractor-risk intelligence signal based on moderated, contractor-submitted reports, evidence context, response history, and resolution signals. It is designed to support judgment, not replace it.
0-100 range
Higher scores generally indicate stronger reported payment reliability and fewer unresolved concerns. Lower scores may indicate reported payment risk or unresolved dispute context.
Approved report categories
Categories such as late payment, non-payment, chargeback, and positive experience carry different weights after moderation.
Payment and resolution context
Reported unpaid amounts, paid-after-follow-up notes, documented resolutions, and active dispute context influence the score.
Evidence-on-file signals
Evidence is reviewed privately. Public pages may summarize evidence types without exposing invoices, contracts, files, emails, or phone numbers.
Report volume and recency
Multiple approved reports may increase confidence. Newer reports and resolved items are weighed with additional context.
Positive reports
Approved positive experiences and would-work-with-again reports can improve the score and help profiles avoid one-sided presentation.
Responses and disputes
Client responses, correction requests, active disputes, and resolution updates are considered without declaring either side correct.
Confidence matters
A score with several approved reports, evidence references, and response history carries more context than a score based on a single recent submission. Public profile cards show report count, disputes, resolved reports, and last updated date so contractors can weigh the signal responsibly.
What the score is not
The score is not a legal finding, consumer credit score, collection decision, accusation, or guarantee of future behavior. It summarizes moderated, documented contractor experiences and relevant profile context.
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