Moderation

Content Moderation Policy

Client Bureau moderation is designed to keep public profiles useful, restrained, and fair.

Admin review

Moderators review pending reports for evidence references, neutral wording, category fit, private identifier exposure, and public-summary clarity before approval.

Edited summaries

Moderators may edit public summaries to remove private information, soften unsupported claims, improve readability, and preserve factual reported-experience language.

Approved public data

Public pages should show only approved or dispute-labeled report summaries, positive reports, client responses, score factors, risk level, and non-sensitive identity fields.

Audit trail

Admin review records should track the report, reviewer, decision, edited public summary, publication status, and recalculated score or risk changes.